SHIPPING & RETURNS

Shipping Policy

Thank you for shopping at Refuuu! We want to ensure that your shopping experience is as smooth as possible, and that includes our shipping process. Please read the following details regarding our shipping policy:

Processing Time:

Initial processing can take 1-7 business days after payment confirmation.
Please note that some shipments may take up to 7 days due to the custom nature of our products.
If an item does not arrive within 14 days, please contact us at refuuu.info@gmail.com.

Shipping Rates:

Shipping charges are calculated based on the weight of your order and the shipping destination.
You can view the shipping cost at the checkout before completing your purchase.

Tracking Information:

Once your order is shipped, you will receive an email with the tracking number and a link to track your package.

Shipping Destinations:

We currently ship to The US and Europe.

For any concerns regarding your order, product inquiries, or if an item does not arrive within 20 days, please contact us at refuuu.info@gmail.com. Our customer support team is here to assist you.

Return & Exchange Policy

Returns:

If you are not satisfied with your purchase, you may return the item within 30 days of receiving it.
Please contact us at refuuu.info@gmail.com with your order number and reason for the return.

Lost or Stolen Packages:

Refuuu is not responsible for lost or stolen packages. Please ensure that the shipping address provided is accurate and secure.

International Shipping:

For international orders, customs duties and taxes are the responsibility of the customer.

We appreciate your patience with the processing time as our products are custom-made. We are here to serve you the best items on the market.

If you have any further questions or concerns, please don't hesitate to contact us at refuuu.info@gmail.com.

Thank you for choosing Refuuu!